Two Regency Properties Awarded National “A List” Recognition for Service Excellence

Evansville, IN   Two Regency Properties received the nationally recognized “A List” award, at the property level, for service excellence from CEL & Associates, Inc.   Cross Pointe Office Complex located in Evansville’s Cross Pointe Commerce Center, and Village Center shopping center located in Seymour, IN received the coveted recognition.

CEL & Associates, Inc. is a national real estate consulting firm located in Los Angeles, CA.  After years of conducting hundreds of thousands of customer satisfaction surveys for thousands of buildings and developments, the company compiled the real estate industry’s most comprehensive national measure for service excellence called the National Real Estate Customer Service Award for Excellence, at the property level, also called the “A List” Award.

The two properties received the designation after CEL & Associates, Inc. conducted REACT tenant satisfaction surveys for each of Regency Properties’ commercial properties.  Both Cross Pointe Office Complex and Village Center received a score over 85 for service satisfaction with over 50% of tenants responding to the independent survey.  These scores and responses are considered a “Best In The Industry” rating for providing the highest level of quality of service to tenants. According to the award, these two Regency Properties have “tenant satisfaction scores among the highest in the nation.”

Jeff Howell, Regency Properties Vice President of Property Management said, “We are delighted with the extremely positive responses we received from our tenants.  Regency Properties’ goal is to provide outstanding, quality service to our tenants and to the communities we serve.  It’s very satisfying when our customers tell us we’re succeeding at that goal.”

Jim McKinney, Regency CEO and President agreed, “Every tenant and customer deserves professionalism, integrity, responsiveness and our very best.  For nearly 50 years, we’ve applied those principles in the property management business.  This award is a real confirmation that we’re continuing to do what we pledge to do each and every day.”

Each year, CEL & Associates, Inc. tabulates survey results from thousands of buildings and hundreds of thousands of tenants throughout North America.  The top-rated properties in the commercial and residential sectors, as evaluated by their customers, are declared to be the winners, at the property level, of the National Real Estate “A List” Awards for Customer Service Excellence.  The company’s surveys are the most popular and widely used measurement tools in the real estate industry.